Cancellation Policy & Refund Terms
All fees, enrollment deposits, and setup charges referenced below reflect current service rates. Please read carefully before engaging any Onway Dispatch service.
1. Service Rates & Fee Schedule
The following rates apply to all active Onway Dispatch service engagements:
$16 USD / hour
- Standard rate: $864 / week (9 hrs/day, Mon–Sat)
- Promotional rate: $691.20 / week (limited to first 100 clients, save 20%)
- Additional hours billed at $16/hr flat rate
6-month strategic partnership agreement designed for growth-oriented operators.
2. Cancellation Protocols & Written Notice
- Cancellation requests must be submitted formally in writing to info@onwaydispatch.com.
- A minimum 30-day written notice is required prior to the requested offboarding date for all monthly or recurring services.
- Contract-based services (such as the 180-Day Growth Solution) may be subject to Early Termination Fees (ETFs) if cancelled before term completion.
- All outstanding invoice balances must be settled in full prior to final account closure and credential revocation.
- Verbal or informal cancellation notices are not accepted and will not initiate the offboarding process.
3. Service Availability & Scheduling
Onway Dispatch serves limousine companies, executive transportation providers, black car services, airport transportation companies, and independent operators across the United States and Canada. Service availability and onboarding windows may vary based on operational capacity and shift scheduling.
4. Limitation of Liability
Onway Dispatch is not responsible for indirect or consequential damages resulting from circumstances beyond reasonable control, including third-party dispatch software outages (e.g., Limo Anywhere, LimoWiz downtime), telecommunications disruptions, internet service provider outages, or force majeure events.
5. Intellectual Property
All content, branding, graphics, logos, documents, and materials on the website and within onboarding toolkits are the property of Onway Dispatch unless otherwise stated. Unauthorized reproduction or distribution is strictly prohibited.
All fees are non-refundable. Enrollment deposits, setup fees, and program initiation payments cannot be refunded once operational onboarding or technical configuration has commenced.
Questions Regarding Account Offboarding?
Our support team is available to assist with account billing, contract modifications, or notice submissions.