Privacy Policy
Last updated: July 2026 • Onway Dispatch Privacy & Compliance Desk
At Onway Dispatch (Onway Operations LLC), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury ground transportation dispatch services or visit our website.
1. Information We Collect
When you use our services or contact us, we may collect the following personal information:
- Full Name & Business Contact Details
- Email address & Phone number
- Pickup and drop-off locations (when applicable)
- Flight information & travel itineraries
- Dispatch software credentials (Limo Anywhere, LimoWiz, Limo Grid)
- Payment information (processed securely through Stripe)
We also collect non-personal information through website analytics and security technologies, including Google Analytics and performance monitoring tools, to optimize page load speeds, analyze visitor behavior, and protect against malicious activity.
2. How We Use Your Information
Your information is used strictly to provide dedicated operations and customer support:
- Process and confirm reservations and dispatch inquiries.
- Provide dedicated 24/7 ground transportation dispatching.
- Communicate booking confirmations, ride updates, and operational alerts.
- Respond to inquiries and provide customer support.
- Process payments securely via Stripe.
- Configure and manage logistics software integrations.
- Maintain the security and performance of our website.
- Comply with legal and regulatory obligations.
3. Information Sharing & Non-Sharing Guarantee
We may share your information only when necessary with:
- Trusted service providers that help deliver our dispatch operations.
- Payment processors (Stripe).
- Technology providers supporting our website and communications.
- Government authorities or law enforcement when required by law.
Mobile Opt-In Data Non-Sharing Guarantee:
No mobile opt-in data or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS Communications Policy
1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Onway Dispatch, you may receive messages related to:
- Reservation confirmations & dispatch quotes
- Ride status & driver assignment updates
- Appointment reminders & shift updates
- Follow-up messages & onboarding checklists
- Billing inquiries & transaction receipts
- Customer support communications
- Important operational service notifications
3. Message Frequency
Message frequency may vary depending on the type of communication and ride activity. For example, you may receive SMS updates related to your active reservations, ride status, or dispatch inquiries.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Onway Dispatch by completing an optional, unchecked SMS consent checkbox on our website contact, inquiry, quote, or service forms. You may also provide explicit verbal consent during a phone interaction when specifically asked to receive SMS communications. Submitting a form, providing a phone number, or contacting us does not by itself constitute consent to receive SMS messages.
To opt out at any time, reply STOP. For assistance, reply HELP.
6. Opt-Out Message
Thank you for opting out of SMS messages from Onway Dispatch. You will no longer receive SMS communications from us. To opt back in at any time, simply reply START.
7. Help & Support
If you are experiencing any issues, reply with the keyword HELP, or get help directly from us at https://onwaydispatch.com, email info@onwaydispatch.com, or call +1 (888) 693-9103.
5. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
- Your mobile phone number and SMS consent will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
6. Consent to Receive SMS Messages
When you check the optional, unchecked SMS consent checkbox on an applicable Onway Dispatch form, you agree to receive conversational, informational, and service-related SMS messages from Onway Dispatch.
Your consent is collected only through an optional checkbox or other explicit consent method described in this policy and is not a condition of purchase.
You may withdraw your consent at any time by replying STOP.
7. Data Security & Payment Protection
Data Encryption: We use industry-standard TLS/SSL encryption to protect information transmitted between your browser and our website and applicable online services. Where applicable, data stored by our service providers is protected using security controls appropriate to the nature of the information.
Payment Processing: Payment card transactions are processed securely by Stripe, a PCI DSS compliant payment service provider. Onway Dispatch does not store complete payment card numbers on its own systems.
8. Data Retention Policy
We retain personal information only for as long as necessary to:
- Provide our dedicated dispatch services.
- Meet legal, accounting, and regulatory obligations.
- Resolve disputes and enforce service agreements.
When information is no longer required, it is securely deleted or anonymized.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Restrict or object to certain processing activities.
- Withdraw consent where applicable.
To exercise these rights, please contact our compliance desk at info@onwaydispatch.com.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze website traffic, enhance user experience, and protect website security (Google Analytics & performance monitoring). You may disable cookies through your browser settings; however, doing so may affect certain website functionality.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page along with the revised effective date.
12. Contact Us & Effective Date
Effective Date: July 2026
If you have questions regarding this Privacy Policy or your personal information, please contact Onway Dispatch:
Onway Dispatch (Onway Operations LLC)
US Corporate HQ: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA
Phone: +1 (888) 693-9103
Email: info@onwaydispatch.com
Website: https://onwaydispatch.com
Questions Regarding Our Privacy Practices?
Our compliance team is ready to assist with any data protection or privacy inquiries.