Terms & Conditions
Last updated: July 2026
1. Service Scope & Platform Authorization
Onway Operations LLC ("Company") provides remote B2B ground transportation dispatch, back-office administration, revenue consulting, and digital solutions. Clients authorize Company personnel to access specified dispatch software platforms (including Limo Anywhere, LimoWiz, Limo Grid, and affiliated CRM systems) solely for executing operational duties under the client's brand identity.
2. Payment Terms & Billing Cycles
Hourly dispatch services, program deposits, and digital project fees are processed securely via Stripe. Invoices for recurring services are due according to the payment schedule defined in the Client Service Agreement. Unpaid accounts exceeding 10 calendar days may be subject to service suspension.
3. Cancellation & Refund Policy
Services provided under continuous monthly agreements require thirty (30) days' advance written notice to terminate. One-time growth program enrollment deposits ($499 Independent Operator Program, $999 6-Month Program) and digital setup fees are non-refundable once operational onboarding or technical software configuration has commenced.
4. Limitation of Liability & SLA Commitments
Company commits to a 99.8% dispatch handling SLA during scheduled shifts. In no event shall Company be liable for indirect, incidental, or consequential damages arising from third-party flight delays, driver non-performance, cellular network outages, or third-party software downtime (Limo Anywhere, LimoWiz, Limo Grid).
5. Confidentiality & Data Protection
Both parties agree to hold all passenger records, trip logs, corporate account lists, and operational procedures in strict confidence. No client data is sold, transferred, or disclosed to unauthorized third parties.
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