Terms & Conditions
Last updated: August 2026 • Onway Operations LLC
1. Service Scope & Platform Authorization
Onway Operations LLC ("Company", "Onway Dispatch") provides remote B2B ground transportation dispatch, back-office administration, revenue consulting, and digital solutions. Clients authorize Company personnel to access specified dispatch software platforms (including Limo Anywhere, LimoWiz, Limo Grid, and affiliated CRM systems) solely for executing operational duties under the client's brand identity.
2. Payment Terms & Billing Cycles
Hourly dispatch services, program deposits, and digital project fees are processed securely via Stripe, a PCI DSS compliant payment service provider. Invoices for recurring services are due according to the payment schedule defined in the Client Service Agreement. Unpaid accounts exceeding 10 calendar days may be subject to service suspension.
3. Cancellation & Refund Policy
Services provided under continuous monthly agreements require thirty (30) days' advance written notice to terminate. One-time growth program enrollment deposits ($499 Independent Operator Program, $999 6-Month Program) and digital setup fees are non-refundable once operational onboarding or technical software configuration has commenced.
4. Limitation of Liability & SLA Commitments
Company commits to a 99.8% dispatch handling SLA during scheduled shifts. In no event shall Company be liable for indirect, incidental, or consequential damages arising from third-party flight delays, driver non-performance, cellular network outages, or third-party software downtime (Limo Anywhere, LimoWiz, Limo Grid).
5. Confidentiality & Data Protection
Both parties agree to hold all passenger records, trip logs, corporate account lists, and operational procedures in strict confidence. No client data is sold, transferred, or disclosed to unauthorized third parties.
6. SMS Messaging Terms of Service & Disclosures
Onway Dispatch sends conversational, informational, and operational text messages (SMS) to clients and prospective clients regarding inquiries, services, reservations, dispatch operations, account updates, and customer support. Opt-In & Consent: Providing your phone number or checking the optional SMS consent checkbox on our website forms authorizes Onway Dispatch to send relevant text communications. SMS consent is optional and is not a condition of purchasing any service. Opt-Out: You may reply STOP to any text message at any time to opt out or cancel text messaging services. Help: Reply HELP to any text message or contact info@onwaydispatch.com or +1 (888) 693-9103 for customer support. Message Frequency & Rates: Message frequency varies based on customer interaction and operational dispatches. Standard message and data rates may apply. Privacy: Mobile information and SMS opt-in consent are governed by our Privacy Policy and will never be shared with third parties or affiliates for marketing or promotional purposes.
Questions about our service agreement, SMS terms, or privacy policy?